CHRISTMAS: More Resilience And Assertiveness

Learn the key skills and concepts to be more assertive and build stress resistance in your personal and professional life.

The training course teaches all personality types how to best show assertiveness in different situations. It covers the following topics:


  • Advantages of positive assertiveness and consistent action
  • How to assess situational attitudes and general types of behavior: passive, aggressive, assertive
  • How to deal with conflicts in a robust manner
  • Steps to building an assertive message
  • Tips when to say “no” and how to stick with it

You will receive step-by-step guidance through the case studies and simulations to expand your assertiveness.


You will receive a certificate of completion and CHRISTMAS counts for 5 CPE hours.

Gamification Storyline:

In this Serious Business Game, you and your employees train in the role of Jose Gabriel. A few hours before Christmas Eve dinner with his family, an unusual surprise occurs, leaving Jose Gabriel without his Christmas turkey.


In a race against time, Jose Gabriel embarks on a wild adventure through Mexico City. He meets a variety of characters to try to get his hands on the coveted Christmas dish for his family. The fate of their Christmas Eve together will depend on his ability to deal with conflicts successfully, communicate confidently, and say “no” with persuasion.


Help Jose Gabriel on his journey through Mexico City! Show successful assertiveness to save the family evening.


CHRISTMAS is currently available in the following languages: English, German, French, and Spanish.

Characteristics of the Gamified Training:

  • Game-based didactic methods
  • Applicable and practical content on interpersonal communication skills
  • Results-oriented learning with revolutionary gamification technologies
  • Simulations for experience-based learning
  • Flexible, intuitive to use, fast, and easy to train
  • An exciting gamification storyline that facilitates targeted and experiential learning
  • A unique learning experience


The developed, game-based learning method is a combination of three elements:


  • High-quality content equivalent to a two-day, on-site course with a strong, practical focus that is useful and directly applicable to the work
  • The use of gamification techniques in terms of storytelling, ranking motivation, scoring, different learning and game levels, and incentives through recognition and awards. This makes the training a motivating and exciting learning experience, which directly promotes the intrinsic motivation to learn alongside your employees

Practical exercises that allow you as a participant to practice directly in a safe and motivating environment and to implement the practical knowledge. You will receive detailed feedback in the form of individual learning loops

Knowledge and Skills

With the help of the realistic simulations and characters in CHRISTMAS, you can succeed in effectively absorbing knowledge. The gamified training elements simulate a targeted, didactic learning process.

Here, it is possible for you and your employees to practice, as participants, the most important skills and concepts that are necessary to be more assertive. This includes:

  • Effective communication, empathy, and interpersonal relationships
  • Problem-solving and decisiveness
  • Coordination and result orientation
  • Understanding cause-and-effect chains better
  • Planning, decision-making, and problem-solving

Further integrated capabilities:

  • Analytical thinking, negotiation and change management, better ability to focus on key issues, initiative, organizational competencies, self-confidence, self-awareness, and self-control

Training Modules

  • Modul I: Advantages of Assertiveness
  • Modul II: Identification and Handling of Different Types of Attitudes and Behaviors
  • Modul III: How to Deal with Conflicts with Assertiveness
  • Modul VI: Steps to Building an Assertive Message
  • Modul V: Instructions on How to Say “No” Consistently


Objectives | Why CHRISTMAS?

CHRISTMAS is aimed at all those who want to improve the way they approach interpersonal relationships, defend their own interests, and assert their opinions. The training is applicable and useful in both professional and personal environments.


Thanks to this gamified training, you will:


  • Identify and understand different types of behavior in dealing with conflicts (e.g., passive, aggressive, or assertive)
  • Learn to deal with conflicts in an assertive manner
  • Learn how to say “no” firmly and stick with it
  • Discover the practical four-step method for creating an assertive message
  • Learn tips and tricks to act consistently and reach your goals with conviction


What Is CHRISTMAS’ Focus Group?

CHRISTMAS is aimed at all people, particularly employees, who want to improve their interpersonal relationships by defending their interests and asserting their opinions both in their personal and professional lives.


Assertiveness is based on balance. It requires being open about one’s wishes and needs while at the same time considering the rights, needs, and wishes of others. If you are assertive, you are self-confident and draw strength from this to communicate your point of view firmly, fairly, and with empathy.

What Are the Requirements to Get Started?

  • The only thing you need to get started is a device with internet access.
  • You can access our performance-optimized business game platform at any time from anywhere in the world via your individual user profile or integrate the business game training into your LMS (Cornerstone, Moodle, SAP Success Factors, etc.).
  • You will receive regular reports on the progress of your participants and training groups. This allows you to always have an overview of how everyone is doing and motivate your team in a goal-oriented manner.


Auditopia is a learning and collaboration platform for internal auditors. We tap into our collective knowledge by sharing resources and engaging in virtual community events and collaboration groups. We also offer access to a growing catalog of recorded events and cutting-edge gamified trainings.

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