Soliciting and Responding to Customer Feedback (0.5 CPE)

A customer has just finished relating the negative experience they had with your product. What now? Do you react defensively—or thank them for their candor? Either way, what do you say?

Learning Objectives

In this course, you’ll learn:

• Understand the importance of customer feedback in driving continuous improvement.
• Learn effective strategies for soliciting meaningful customer feedback.
• Develop skills to respond constructively to positive, neutral, and negative feedback and use insights to make impactful improvements.

Duration: 30 minutes (approximate)
CPEs Available: 0.5
Knowledge Level: Basic
Prerequisites: None