Resolving Conflict

Outline

At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly.

Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.


Learning Objectives

  • In this course, you’ll learn common sources of discord and some typical responses to it
  • Learn how to bridge contrasting perspectives with empathy
  • You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior.

About the Interactive, Self-Paced Courses




Duration: 2 hours
CPEs Available: 2
Knowledge Level: Basic
Category: General Methodology, Leadership Skills
Prerequisites: None
Advance Preparation: None

Content:

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Note:

You will receive a certificate of completion that complies with IIA, ISACA, and ACFE CPE requirements for any certifications held by those associations (CIA, CISA, CRMA, CFE, etc.). Auditopia does not offer NASBA certificates for CPA CPE requirements at this time, this is something we will look into in the future.

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