At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly.
Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.
- In this course, you’ll learn common sources of discord and some typical responses to it
- Learn how to bridge contrasting perspectives with empathy
- You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior
Duration: 2 hours
CPEs Available: 2
Knowledge Level: Basic
Category: General Methodology, Leadership Skills
Advance Preparation: None