Techniques for Tricky Situations: Resolving Conflict (Interactive, 2 CPE)

$50.00

At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly.

Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.

 

Learning Objectives

  • In this course, you’ll learn common sources of discord and some typical responses to it
  • Learn how to bridge contrasting perspectives with empathy
  • You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior

Duration: 2 hours (approximate)
CPEs Available: 2
Knowledge Level: Basic
Category: General Methodology, Leadership Skills
Prerequisites: None
Advance Preparation: None

 

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Description

At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly.  Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.

Learning Objectives

  • In this course, you’ll learn common sources of discord and some typical responses to it
  • Learn how to bridge contrasting perspectives with empathy
  • You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior

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